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Frequently Asked Questions

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DESIGN

What do I do if I have a design suggestion or question?

Please let us know if there’s problem and we’ll help you fix the issue as quickly as possible. We can answer all your questions regarding product sizes, design formats and print methods.

Which printing methods do we use?

In order to achieve the best possible results in terms of printing quality, we select the most suitable printing technique according to the selected designs and products. Manually configurating your printing technique is therefore not part of the creation process. We however welcome all your enquiries and requests regarding techniques to be used. Should you rather have your products printed in a certain way, please inform our customer service ( or 1-833-395-0374).

How do I make a printable vector graphics file?

Vector graphics consist of lines, circles and curves, which means that enlarging or decreasing their size can be carried out without quality loss. Several software programs help you create vector graphics, e.g. Corel Draw, Adobe Illustrator or Inkscape. <br/>Please be sure to heed the advice below when creating them. Once you’ve uploaded your design, we will run an automatic check to see whether it meets our criteria. We may need to make minor changes. For example, we adjust parts of the design which are too small to print on a T-shirt. In case automatic changes aren’t possible, it will be pointed out when uploading. That’s not a problem, though. In this case, please refer your Design ID to our Customer Service. <br/>Our graphic designers make your designs fit for free.

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