Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Can I cancel or change my order?
You can cancel or change your order as long as we have not started the production process. All you need to do is follow the link in your confirmation email to "review order" and then choose "cancel." If the order is already in production, you can contact customer service directly to make an ATTEMPT to stop and cancel the order.
Can I get a non-binding quote?
Yes, we’ll be glad to provide an offer for you. Please write us an email (email@example.com) and detail your designs or ideas for designs. You can also use our inquiry form. We’ll provide you with an offer in 1-2 business days max.
Our shipping calculator will give you an estimate of when to expect your order depending on where in the United States we’re shipping to. Simply enter your information including intended order date and desired shipping method into the calculator. We offer tracking on standard and express shipping and guarantee delivery dates for express shipping within the continental United States. For further questions contact us at 1-833-395-0374 or firstname.lastname@example.org and we would be more than happy to help.
What do I do if I have a design suggestion or question?
Please let us know if there’s problem and we’ll help you fix the issue as quickly as possible. We can answer all your questions regarding product sizes, design formats and print methods.
Which payment methods are available?
You have the following payment options:
What happens after I have placed my order?
To make sure that your team receives top-grade products we review every order before putting them to print. We confirm that graphics have the right quality and resolution and then choose a suitable printing method. We will only make changes upon consultation with you. We recommend providing your telephone number when placing your order, or otherwise continue checking your email for updates.
Which printing methods do we use?
In order to achieve the best possible results in terms of printing quality, we select the most suitable printing technique according to the selected designs and products. Manually configurating your printing technique is therefore not part of the creation process. We however welcome all your enquiries and requests regarding techniques to be used. Should you rather have your products printed in a certain way, please inform our customer service ( or 1-833-395-0374).
How is price for my order calculated?
The order price is calculated by adding the product price and the number of design areas (front, back, sleeves, etc.). We charge a fixed finishing price for each design area. It doesn't matter how many colors and designs you use or whether you personalize each item with names & numbers. For elaborate processes such as embroidery, there are one-time additional costs for preparation. Standard shipping is free for all orders. How does the quantity discount work? We offer a quantity discount on orders containing 6 items or more. The principle is simple: the more items you buy, the cheaper it gets for you. Both the price of the products and the finishing costs are discounted.
Returns - what are the conditions?
Should you not be completely happy with your purchase (for example, due to a flaw in the print), then we’ll be glad to take it back and reimburse you or send you a new item.
Can I get a sample?
Sure. You can get (unprinted) samples in the sizes you need. Get in touch with our customer service for more information or just send us an Email.
Security Incident July 2021
We recently became aware that an unauthorized third party may have gained access to parts of our platform. We took immediate steps to protect our data from this attack and are actively investigating this issue. Our business operations were not affected by this incident and all systems are running normally.
How much does shipping cost?
We are committed to providing the best possible delivery times & prices for your custom products at TeamShirts. Standard shipping is free on all orders- no minimums. For express shipping costs refer to the below table. Please note that express shipping is only possible within the continental United States and tracking is available for all methods of shipping. Have questions about your delivery? Contact us at ( or ) and we would be more than happy to help.
US Sales Tax
Changes in state tax regulations and sales tax status of TeamShirts (Spreadshirt Inc.) will result in an increase in total price for products delivered to certain states. Orders will be charged sales tax based on the shipping destination of the order and the respective state’s sales tax. During the checkout, once the shipping address is entered and you proceed to payment, you will see the Sales Tax adjusted according to the shipping destination.
Adjust design size to product size
Vector graphics consist of lines, circles and curves, which means that enlarging or decreasing their size can be carried out without quality loss. Several software programs help you create vector graphics, e.g. Corel Draw, Adobe Illustrator or Inkscape. <br/>Please be sure to heed the advice below when creating them. Once you’ve uploaded your design, we will run an automatic check to see whether it meets our criteria. We may need to make minor changes. For example, we adjust parts of the design which are too small to print on a T-shirt. In case automatic changes aren’t possible, it will be pointed out when uploading. That’s not a problem, though. In this case, please refer your Design ID to our Customer Service. <br/>Our graphic designers make your designs fit for free.